Braincert wordpress plugin: can’t hear presenter/teacher voice

I am using Braincert API which is a Virtual Classroom API with WordPress. I am using free package of Braincert for now, means 1 teacher and 1 student can join class and communicate. Everything is working fine except presenter/teacher voice, which i can’t hear. Both teacher and student browser has permission to use microphone and webcam, Webcam is also working fine on both sides. How do i debug audio problem? How can i resolve this problem?

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