Error 502 within WordPress Admin panel

We’re having an issue in our website’s WordPress editor where an Error 502 message pops up when we go to certain pages – for example, I’ve noticed it occurring when I try to go to the backup plugin page to restore a backup, as well as when I go to the add a new plugin page.

Error 502 Screenshot

We did a traceroute and determined the error is on our hosting provider’s side – openshift

Can someone walk me through how to fix this error? Full disclosure – not a coder (just handle admin for my company and general website upkeep falls into my role) so as detailed directions as possible would be a huge help as this is outside my wheel house. Thanks so much!

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