Instagram feed is not working on wordpress

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so i’m using instagram feed plugin by smash ballon. and i double checked all my plugin settings. everything looks okay but the feed is not connecting through my instagram account. all i get is this loading bar:

I used echo do_shortcode("[instagram-feed]"); inside of my .php file. but i can’t see anything related to my instagram account posts. i also tried all these things provided in this link: but i’m not getting anywhere. if anyone can help me with this?

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