Theme making direct ajax calls to theme folder

So, I’m using a wordpress theme (unfortunately, I’m not able to get support for the theme any longer), and it has a contact form that makes a direct ajax call to a php file in the theme’s “includes” folder. However, all ajax calls to this file result in a 404 error. As a result, the contact form is not able to successfully post messages.

What server setting is most likely responsible for restricting public access to php files in the themes folder?

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